SERVICES PROVIDED
We understand that our clients have very different levels of resources to execute their auction.
Our clients differ from having full or part-time staff, volunteers on a committee, professional event companies and in some cases, passionate individuals whom run almost every aspect of the event themselves.
Some clients have very limited resources and will seek leadership and expertise to deliver a flexible and reliable service for their silent auction.
Whilst other clients may have experienced people and have more time to run many aspects of their auction, and just need some initial guidance and the bidding platform itself.
We can cater to all of your support needs and allow you to DIY most of your auction or be supported with a fully account managed solution.
FUNDRAISING CONSULTANCY
Guidelines to getting the best result
One of our team will take you through a detailed process to learn more about your event, including –
- Number of guests
- Have you run the event before?
- Venue details and access to network connectivity (4G and WiFi)
- Have you used an electronic bidding platform before?
- How many auction items?
- Do you run a live and silent auction?
- Do you run a raffle?
- What level of support you are seeking?
- What is your budget?
FUNDRAISING CONSULTANCY
Recommending the best Level of Support
We can offer differing levels of support that will cater to your budget and resources without compromising on service and package inclusions. In most cases our service levels can be offered across three categories –
Level 1 – DIY
- Assistance to set-up custom or provider website and front page.
- Guide you to prepare and load all your auctions, pledges and raffles.
- Advice on invoice preparation.
- Option to add remote support, technician and auction items to reduce service fees and add more funds.
Ideal for clients whom have used similar platforms and/or with technical knowledge and resources to prepare leading into your event.
Standard Fee range $1,990 – $3,300 inc GST
Level 2 – Account Management & Items Package
- Assistance to set-up custom website and front page.
- 6 or 12 consignment items to be included.
- Full support to load your first 50 lots.
- Advice and guidance on all aspects on the bidding system.
- Option to add remote support, technician and auction items to reduce service fess and add more funds.
Ideal for clients with restricted time and resources. Clients will flourish by utilising our expertise and advice to prepare the majority of their bidding platform. Can seek to profit from adding a select group of consignment items to enhance their auction catalogue.
Standard Fee $990 – $1,990 inc GST
Level 3 – Custom Full-Service Solution
- Dedicated Acct. Manager to implement and oversee your entire bidding service and event auction plan.
- Inclusive of full event day staffing and full list of 22-30 consignment auction packages.
- Custom options for logistics support, guest collections & deliveries, plus much more!
Ideal for clients seeking a proven and trusted auction partner to lead many aspects of their auction fundraising from pre to post event.
Options include fully donated platform, donated auction packages and more!
FUNDRAISING CONSULTANCY
Auction Website Set-Up
All our customers will receive assistance with –
- Setting up your custom website name
- Preparing for custom website with all branding and key auction features
- Support and advice for setting up auction items, pledges, raffle and other information
- Receive full reports across all aspects of your bidding, winners and full guest database
- Option to add on a ‘remote’ support assistant (see below)
Full Account Management offering
Customers opting for full support will be treated to our VIP service with our responsive and dedicated team. Your service will include a minimum of 25 consignment items. This will ensure your service is managed by an experienced bidding consultant and allow you to concentrate on your guests and entertainment.
Key support includes –
- Option for in-person consultation (Melbourne based)
- Dedicated team member to assist with all facets of your auction website set-up
- Advice for improving guest bidding and marketing your event
- Advice for bidding methods and running additional services
- Assisting with the preparation of all your auction items, pledges raffle and more
- Overseeing your entire bidding service on the night with an experienced consultant/technician(s)
- Oversee all guest payments at the event and follow-up for auction winners not present at the event
- Full financial reporting and all database reports
REMOTE SERVICE SUPPORT
This is designed to allow you peace of mind when conducting your event.
A team member will be available by phone and email to assist with guiding you through any changes and updates to your auction.
This is ideal for preparing auction winner invoices and any unforeseen changes such as extending your auction close time.
This is offered at a small fee at a fixed rate per hour.
ON-SITE BIDDING MANAGEMENT
This is included for all full account managed clients. Otherwise can be added onto your service for a set fee per hour.
This will provide you with an experienced consultant or technician to manage all aspects of your bidding in person from set-up, leader board, implement lot changes, invoicing payments and more.
PREMIUM AUCTION ITEMS
A full range of experiences and framed goods starting from only $159 on consignment .
We have auction records that have delivered over $32,000 in net proceeds from one auction lot!
We offer a –
- Full range of international and local holidays
- Extensive dining and in-home food and wine packages
- Pampering and fashion packages
- Adventure and sporting packages
- Full range of framed goods across signed memorabilia, art, history, pop culture and more
Reduce your electronic bidding service fee by adding 3, 6, 12 or more items on consignment.
Proven auction packages with a strong history of sales, added to your own donor sourced packages, ideal to offer a point of difference and attract a wider range of bidders.
Save money in bidding fees and add more revenues to your auction at the same time.
All items are risk free, no sale no charge.
PROVISION OF CUSTOMER DATABASE
A key feature of electronic bidding is having instant access to key contact information of your auction bidders. This allows you to reach out post event and invite them to be a ongoing supporter.
DETAILED AUCTION STATISTICS
Our team can provide you with detailed analytics of your auction including –
- Bidding trends, pre-event and at the event
- Most popular auction lots / categories
- Number of bidders / donors
- Number of registered guests
- Auction spend breakdown
- Most generous guests
And more!
AUCTION PAYMENT SUPPORT
When engaging in a remote support service or with a full on-site technician, our team can guide you through the best payment process for your event.
Working within your run sheet guidelines, we can prepare for a seamless and timely process to collect all auction winners payments. This can include –
- Issuing winners advice by email and SMS
- Advice on setting up invoice collection and payment stations
- Help with preparing invoices for printing
- Provision of EFTPOS terminals and full financial reporting (on-site team only)
- Issuing ‘pay now’ links when using on-line payments
- Debiting auction winners whom have pre-registered their credit card
AUCTION SET-UP and LOGISTICS
Full account management clients will have access to more peace of mind with our team managing many aspects of your pre-event and post event auction planning. Services included are –
- Storage of your own sourced auction packages (subject to availability)
- Labelling and cataloguing items
- Full merchandising and set-up of all auction displays
- Full pack down of items and guest collection
- Post event storage, guest collection and delivery service
